Active Life Store – Service Terms & Conditions

Active Life Store – Service Terms & Conditions

Last updated: 9 October 2026

1. Diagnostic Fee
A non-refundable diagnostic fee of €30 applies to all scooters and €50 e-bikes left for inspection. This fee covers the time and labour required to identify the issue. If the customer decides not to proceed with the repair, the diagnostic fee remains payable in full.

2. Parts and Labour Payment
For specific services, repairs, or part replacements (not general diagnostics), the agreed cost of parts and labour must be paid in full on the day of drop-off. Work will not commence until payment has been received.

3. Repair Approval
After diagnostics or assessment, Active Life Store will contact the customer with a repair estimate. No additional work will be carried out without the customer’s approval. If the repair is declined, the scooter or e-bike must be collected within 7 days from the date of notification (email, text, or phone).

4. Storage and Abandoned Items
Items not collected within 7 days after notification will incur a €50 storage and administration fee. Items left for more than 37 days from the date of notification will be considered abandoned and may be sold or disposed of by Active Life Store to recover storage and handling costs.

5. Responsibility and Liability
While every reasonable precaution is taken to protect customer property, Active Life Store cannot be held liable for loss, theft, or damage caused by fire, vandalism, or other incidents beyond our control, including after-hours events.

6. Payment Terms
All payments must be made in full before the release of the repaired or inspected item. Accepted payment methods: cash, card, or online payment link. Items will not be released until payment is received in full.

7. Agreement
By leaving your scooter or e-bike for service, you confirm that you have read, understood, and agreed to these Terms & Conditions. This agreement becomes legally binding on the date of drop-off.

8. Service Bookings, Cancellations and No-Shows

Payment is required when making an online bicycle, e-bike or electric scooter service booking. Please give Active Life Store at least 24 hours' notice before the scheduled appointment time if you need to cancel or reschedule. Notice may be given by contacting the store by telephone or email.

If a customer does not attend their confirmed appointment and has not cancelled or requested rescheduling at least 24 hours beforehand, a fixed €30 no-show fee may be retained from the prepaid booking amount (or the full prepaid amount if it is less than €30), with any remaining balance refunded. This applies to original and rescheduled appointments. Where the prepaid amount exceeds the applicable no-show fee, any balance will be refunded unless another lawful charge applies. The fee is intended to reflect the appointment time reserved and the resulting loss of service availability; it will not be applied where doing so would breach applicable consumer rights.

9. Late Arrival

Customers arriving more than 1 hour after their scheduled appointment time will have their service appointment automatically rescheduled to the next mutually available slot, as insufficient time may remain to complete the booked service safely and to schedule. The original appointment cannot be guaranteed. Please contact the store as soon as possible if you expect to be late.

Important: The cancellation and no-show rules are subject to applicable statutory consumer cancellation and refund rights. These booking conditions must be made available to customers before they pay and confirm an appointment; they do not retrospectively alter existing bookings. By placing a new booking after being shown these terms, the customer accepts the applicable booking conditions, subject to their statutory rights.